Our 2-Year Warranty Promise, Backed by Every Blind We Make.
Every Haven Shade ships with a 2-year limited warranty against defects in material and workmanship. Our blackout blind guarantee exists because quality you trust should stand the test of light.
What Our Blinds Warranty Policy Covers
Haven Shades provides a 2-year limited warranty to every original purchaser from the date their order is delivered. Our blackout blinds guarantee is straightforward: if something fails due to a defect in material or workmanship under normal conditions, we will make it right. No lengthy back-and-forth. No hidden conditions.
Defective materials
Any blind that arrives with a factory-level fault in its fabric, coating, or core component qualifies for a full review under our warranty.
Operating mechanism failure
If your roller, bracket, or chain system fails under regular daily use, it is covered. We account for the parts that do the work.
Blackout fabric breakdown
Premature coating separation, delamination, or fabric deterioration on any blackout blind within the 2-year warranty period is fully eligible for a claim.
Repair or full replacement
Depending on the nature of the defect, Haven Shades will either repair the faulty component or issue a complete product replacement at no cost to you.
Three Steps to File Your Warranty Claim
We have kept the process simple because dealing with a product issue should not be another problem. Submit your claim, and our team will handle the rest. Most cases are resolved within 48 hours of review.
Document The Issue
Pull together your original proof of purchase along with a written description of what you are experiencing. Clear details help us move faster on your behalf.
Contact Our Support Team
Email everything to support@havenshades.com. If you can include photos or a short video showing the defect, that helps us assess the claim without additional follow-up.
We Take It From There
Once our team confirms eligibility under the Haven Shades warranty and replacement policy, we will arrange for a repair or a direct replacement with no further cost to you.
What You Are Entitled to Know.
This warranty replaces all other warranties, whether written or verbal, including implied warranties related to product fitness or merchantability. Haven Shades does not authorize any third party to extend or alter these terms on its behalf.
Your legal rights under this blind's warranty policy may vary depending on your state or region. This document does not limit any rights you already hold under applicable consumer protection law. If you have questions about your coverage, our 30-day returns policy, or anything related to your order, write to us at support@havenshades.com, and we will respond within one business day.
Have a Question About Your Warranty Claim?
Our support team is available to walk you through every step. Share your order details and a brief description of the issue, and we will review it promptly.
Claim your warranty
Describe the issue and attach photos — our team will review within 1–2 business days.
