How can we help?
Browse common questions, track your delivery, or submit requests directly to our support specialists.
Order & Tracking
Track your active delivery, view transit timelines, or check order production status.
Warranty & Returns
View our 10-year warranty details or read about custom-fit remake guarantees.
Product & Installation
Access window measuring tutorials, mounting guidelines, and hardware documents.
Frequently asked questions
Once your order ships you'll receive a tracking number by email. You can also track any order on our Track page using your order ID and email, or from the Orders section of your account.
Each shade is custom-made to your exact specifications. Returns are facilitated exclusively in cases of incorrect or defective delivery. We appreciate your understanding.
Use the support request form below and select "Refund Request". Include your order ID and the reason. Approved refunds are typically processed within 5–7 business days.
Select "Warranty Claim" in the form below, describe the issue, include your order ID, and attach clear photos of the defect. Our team responds within 1–2 business days.
Custom orders require production time before shipping. Standard shipping is typically 3–5 business days once dispatched; you'll get a tracking link by email.
Submit a support request
Tell us what happened and we'll get back to you within 1–2 business days.